Frequently Asked Questions

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Equipped 4×4 FAQ

Rentals

  • Are your vehicle’s pet friendly?

    We wouldn’t want Snoopy to get car sick however we do allow registered aid animals such as guide dogs on request.

  • Must I have a credit card to rent with you?

    Yes you will need to have a Visa or MasterCard credit card in order for us to place a hold for any security deposits on the day of collection.

  • Do you accept Diners of American Express credit cards?

    We do not accept Diners or American express credit cards, we only accept Visa or MasterCard credit cards.

  • How do we pay for our rental?

    We require a 25% payment to confirm any rental. The 75% balance must be paid two weeks/30 days prior to collection of the vehicle. If you book your vehicle less than 30 days prior to collection we require the full amount to confirm it.

  • Why am I calculating 9 days but you are charging/quoting me 10 days?

    We charge per calendar day meaning each date is a full days charge.

  • Do you provide hotel and airport transfers?

    We will pick you up and drop you off free of charge from Hosea Kutako, O.R Tambo and Cape Town International airport, we also offer free transfers from any Hotel, lodge or accommodation within 25km’s of our Windhoek, Cape Town and Johannesburg offices. If your accommodation is more than 25km’s away we will be able to offer you a Transfer at R400.00 each.

  • What is you minimum rental age?

    25 years of age.

  • What is the minimum rental period?

    7 days is our minimum but exceptions can be made on request.

Geography

  • Where are we allowed to go?

    We allow travel in South Africa, Namibia, Botswana, Zimbabwe (South of Victoria Falls/ Harare), Zambia (South of Livingstone) and Mozambique (South of Vilanculos) Please see below for more information.

Equipment

  • Will we be supplied with towels, sleeping bags, etc?

    Please kindly see the full equipment list sent with your quotation or when selecting the vehicle type on our website.

  • Does the vehicle have a towbar?

    We do not permit towing.

  • Does the vehicle have a snorkel?

    Some vehicles do but this is for the airflow, our vehicles haven’t gone for swimming lessons yet!


SUVs and LDVs FAQ

Equipment

  • Do your LDVs have long range fuel tanks?

    No.


  • Must I have a credit card to rent with you?

    Do you SUVs have dual batteries? 

  • Do any of your SUVs have built in GPS systems?

    Depending on your option, some vehicles do but we recommend renting a unit.

  • Do any of your SUVs have seven seats?

    Yes the Toyota Fortuner.

  • Can we rent a fridge with our vehicle?

    Unfortunately these vehicles are not equipped to operate our fridges; we suggest you go to any major store and purchase a cooler box that can be plugged into a cigarette lighter port.

  • Does the vehicle have a towbar?

    No.

  • Can we have an extra spare wheel?

    Unfortunately this is not an option.

Rental

  • Are your vehicle’s pet friendly?

    We wouldn’t want Snoopy to get car sick however we do allow registered aid animals such as guide dogs on request.

  • Must I have a credit card to rent with you?

    Yes you will need to have a Visa or MasterCard credit card in order for us to place a hold for any security deposits on the day of collection.

  • Do you accept Diners of American Express credit cards?

    We do not accept Diners or American express credit cards, we only accept Visa or MasterCard credit cards.

  • How do we pay for our rental?

    We require a 25% payment to confirm any rental. The 75% balance must be paid two weeks/30 days prior to collection of the vehicle. If you book your vehicle less than 30 days prior to collection we require the full amount to confirm it.

  • Why am I calculating 9 days but you are charging/quoting me 10 days?

    We charge per calendar day meaning each date is a full days charge.

  • Do you provide hotel and airport transfers?

    We will pick you up and drop you off free of charge from Hosea Kutako, O.R Tambo and Cape Town International airport, we also offer free transfers from any Hotel, lodge or accommodation within 25km’s of our Windhoek, Cape Town and Johannesburg offices. If your accommodation is more than 25km’s away there will be an extra charge - please enquire.

  • What is you minimum rental age?

    25 years of age.

  • What is the minimum rental period?

    7 days is our minimum but exceptions can be made on request.

Geography

  • Where are we allowed to go?

    We allow travel in South Africa, Namibia, Botswana, Zimbabwe (South of Victoria Falls/ Harare), Zambia (South of Livingstone) and Mozambique (South of Vilanculos). Please see below for more information.


Standard Car Hire FAQ

General

  • Re-fuelling policy

    Fuel is charged from the branch where the vehicle is delivered from and is for the renter’s own account. In general fuel may not be purchased with a credit card at petrol stations. (There are some exceptions where a few petrol stations will accept a credit card for payment of fuel). Each vehicle is rented with a full tank of fuel and the renter will pay for refueling when returned. Each vehicle is refuelled by the supplier Car Rental on termination of the vehicle at the standard government legislation fuel tariff regardless whether the fuel gage indicates that the vehicle is full, as vehicles that are refuelled at independent stations are not guaranteed to be filled to capacity. BCR charges a refuelling fee if the vehicle is not returned with a full tank of fuel. Fee of R30.00 (N$30.00; P30.00) will be charged (Not applicable if tank takes less than R50 fuel)


  • How Is The 24 Hour Period Calculated

    Rates are calculated on a 24-hour period from the time of rental until the return of the vehicle.

Fees & Charges

  • What Is A One Way Fee?

    A one-way fee is charged when a renter collects the vehicle from one BCR location and returns the vehicle to a different BCR location. The one-way fee will be quoted at time of reservation/quote. The one-way fee covers the cost of relocating the vehicle back to the original location/depot.

  • Why Is There An Administration Fee For Traffic Fines Received?

    There is a traffic fine administration fee of R295.00 (N$295.00; P295.00) in the event that the renter receives a traffic fine whilst renting the Bidvest Car Rental vehicle. This fee will be levied to cover the cost of redirecting the fine to the renter.

  • Why do we charge a Minor Damage Waiver fee?

    Minor damage that costs less than R2500 to repair will be covered when purchasing this waiver. If the cost of damage exceeds R2500, the minor damage waiver will not be applicable. Minor Damage Waiver does not cover damage caused by water; damage to the undercarriage of the vehicle or damage to tyres and windscreen – a separate waiver can be purchased to cover tyres and windscreen. The fee is R35.00 per day. (South Africa only)


  • Why do we charge E-Toll in Gauteng?

    Bidvest Car Rental is legally obliged to comply with SANRAL requirements. Bidvest Car Rental will cap your e-toll charges in any month (or part thereof) to the Bidvest Car Rental is legally obliged to comply with SANRAL requirements. Bidvest Car Rental will cap your e-toll charges in any month (or part thereof) to the SANRAL maximum of R276.00 for Class A2 – light vehicles excluding the additional 20% administration fee. E-TOLL charges will be detailed on the rental invoice. Any applicable E-TOLL charge received after finalisation of the rental agreement will be invoiced as a ‘LATE CHARGE’. The late charge applies as a result of delays within the SANRAL network.


  • Why Is There An Assessor’s Fee When The Damage Is Over R5000?

    All damages sustained in excess of R5000 (VAT Incl.) are appraised by an independent assessor. The evaluation has a cost element, but provides assurance to the customer and/or their insurer that the damage costing is legitimate, not inflated and consistent with acceptable industry standards. The fee is R825.00 (N$1155.00; P1155.00) per incident.

  • Why Do We Charge A Claim Administration Fee?

    As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee above R825.00 (N$1210.00; P1210.00) per incident will be levied to cover the costs of processing the claim. This includes items such as quote gathering and legal services.

  • What Is The Additional Driver Fee For?

    This is for risk and administration related costs for multiple drivers. The fee of R410.00 (N$410.00; P410.00) applies per driver per rental.

  • What Is Tourism Levy?

    Members of the South African Vehicle Rental and Leasing Association (SAVRALA) agreed to impose a 1% tourism levy, to be used to promote tourism in South Africa under the auspices of SATOUR and SATBC.

  • What Is An Airport Surcharge And Why Is It Charged?

    This is an additional cost applicable to rentals at all airport locations. A surcharge was imposed by the Airports Company (ACSA) Ltd & private airport companies at airport locations and applies to all car rental companies. The current charge is 11% (Namibia 11%; Botswana 11%) on the time and kilometre rate.

  • Why do we charge a Remote Location Surcharge?

    A remote surcharge is levied due to higher logistic costs of operating at these locations.

  • What Is The Rental Contract Fee?

    A rental contract fee of R96.00 (N$96.00; P96.00) is applicable to all rentals. There is a legal requirement to store documents for a period of 5 years. The fee is for the cost of administrating, storing and retrieving all rental contracts.

Geography

  • Where are we allowed to go?

    We allow travel in South Africa, Namibia, Botswana, Zimbabwe (South of Victoria Falls/ Harare), Zambia (South of Livingstone) and Mozambique (South of Vilanculos). Please see below for more information.


BMW Motorcycle Rentals FAQ

  • Riders' Licences?

    All riders must be in possession of a valid South African or international rider’s license, valid for the class of motorcycle to be rented. Licenses are to be produced prior to the handover of the motorcycle. All riders are to be at least 25 years of age, or contact us directly for special requests involving younger riders.

  • Cross-Border Rentals?

    Any trips to countries beyond the borders of South Africa require prior authorization from Motorrad Executive Rentals. Cross border travel will also attract additional excess liability – see the price list for details on the model you requested and the applicable increased cross border excess.

  • Can you guarantee that I will ride the model of Motorcycle that I requested?

    Once we confirm that the model you requested is available for the period you require, we will guarantee that you will ride the model of motorcycle that you requested. We will notify you immediately if all units of that model are already booked, and we will offer you an alternative. Should we experience a technical problem with the model you selected and it cannot be fixed before you take delivery, we can substitute a more expensive model for the model you requested with no extra cost to you. However, if we commit to provide the “upgraded” model, and the model that you originally requested becomes available due to a cancellation, we will provide you with the model that you originally requested.  

  • Road Rules?

    Southern African countries drive on the LEFT HAND SIDE of the road. Road quality is generally excellent in most of Southern Africa; however, potholed sections may be encountered in certain rural areas.

  • Traffic Offences?
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  • Rider Gear and GPS

    Climatic conditions in Southern Africa are generally warm, but we do recommend that full rider gear is worn at all times. Owing to the very personal nature of this gear, riders are urged to bring their own gear with them. A limited number of helmets, gloves and jackets are available on request. Don’t get lost – rent a Garmin GPS from us and make sure you arrive at your destination without delay.

  • Extra clothing to bring along?

    Casual clothing is acceptable in most South African venues. Summers are characterized by casual shorts and shirts which are substituted in the winter by trousers or jeans and a jacket or pullover.

  • Damage and Accident Policy?

    In the event of a fall, collision or damage, however minor, you will be required to complete the Insurance Claim Form overleaf. Please note that MER has a strict replacement policy on all damaged parts, irrespective of how minor any damage may be. Any scratched, dented and damaged parts will be replaced at the current dealer part retail price plus labour. An administration fee for any claim or damage repair will be charged at R 350.00. All accidents, however, minor are to be reported to the local police. Please obtain a case number which must be detailed on the Insurance claim form overleaf. Failure to do so will result in your claim being repudiated. No damaged parts will be retained or forwarded to the renter.

  • Backup/Repairs On Self Guided Tours

    Your motorcycle is covered by BMW Roadside Assistance in South Africa ONLY. Should you require assistance with a roadside breakdown, you can call BMW On-Call on 0800 600 777 (toll free) or +27 12 522 2930 from a roaming phone. Any repairs that may be required are to be authorized by MER. For any assistance in or outside the borders of South Africa, please call +27 72 388 1536 (African Explorer). Any costs associated with repatriating a motorcycle (not covered by BMW SA Warranty Policy), both within and outside of South Africa will be for the account of the renter.

  • Punctures and Flat Tyres?

    In the event of a flat tyre or puncture, the renter will be responsible for the repair and repair costs. We can assist in locating a dealer close to you should you need assistance. Call Motorrad Rentals on +27 72 388 1536.


  • Accidents and Replacements?

    If  the rental motorcycle or vehicle is involved in an accident, no refunds for early termination of the contract will apply.  Should you require a replacement vehicle (if available) a new rental contract and conditions will apply. You will be responsible for the recovery of the damaged vehicle to the original rental depot in accordance with your rental contract. If you require a replacement vehicle to be delivered, the charges for the delivery of the replacement vehicle will be for your account. No refund of rental days lost will be considered during the period in which a replacement vehicle is being delivered. Should there be no replacement vehicle available, no refund will be considered.

  • Fuel and Oil?

    All BMW models run on unleaded 95 octane fuel. Top up oil for all models is 15W-40 multigrade oil and is available at all fuel stations within South Africa and most of our neighbouring countries. In remote areas outside of South Africa, fueling may occasionally be a problem, but information from the local residents or passing overlanders should alert you to the availability of fuel in these areas. All motorcycles will be handed over with a full tank. You will need to fill the tank with 93RON or 95RON Unleaded fuel on your journey. Please return your rental motorcycle with a full tank. Failure to do so will result in an amount of R 150.00 (plus the cost of the fuel filled) being charged to your credit card. The oil level of the rented vehicle should be checked regularly and engine failure due to low oil levels will constitute negligent behaviour on the part of the renter. Please top-up all motorcycles with a 20W50 mineral oil (available at all petrol stations in Southern Africa).

  • Insurance Cover?

    Motorcycle insurance cover is included in all rates quoted on our standard rate chart. A deposit will be required (held by means of a credit card authorization) on every rental. For cross border travel this deposit is normally double the standard amount. Please notify your bank beforehand that you will be travelling abroad in order to avoid any delays on the day of your rental. Pannier use, as well as any other accessories, will attract an additional deposit and is not covered as part of the standard insurance cover. Deposits will be refunded once the motorcycle has been cleaned and inspected on return. Kindly note that our insurance covers the motorcycle and does not constitute personal travel insurance. We strongly recommend that you take out personal travel insurance as well as insurance cover relating to the excess amount, should you be liable for the insurance excess amount.

  • Insurance Exclusions?

    The renter will be fully liable for any damage to the vehicle or third party vehicle in the following circumstances:

    • Water damage/water submersion (including saltwater)
    • Willful damage – any damage caused as a result of negligence. 
    • Willful damage includes but is not limited to:
    • Driving under the influence of drugs or alcohol
    • Driving on restricted roads or in restricted areas
    • Damaging the clutch or gearbox due to incorrect use of the clutch/gearbox (see full terms and conditions) Seizing an engine due to low oil level or incorrect use of vehicle or supplements (see full terms and conditions)
  • Medical Insurance?

    Medical cover is recommended. Please consult your service provider for options in Southern Africa.

  • Immunizations, Vaccines and Medication

    South Africa does not pose many health risks and we have world-class medical facilities, clinics and private practices throughout the country.


    Consult your physician or health care provider at least 4 to 6 weeks before your trip to determine whether or not you will need any immunizations, vaccines or medications in preparation. A tetanus booster and Hepatitis A vaccines are recommended by the Center for Disease Control.

  • Can I Drink The Water Without Getting Sick?

    Our water is completely safe to drink from the tap. We also have more than enough bottled spring water if you’d prefer not drinking the tap water.

  • What About Malaria?

    Malaria within Southern Africa is only prevalent in a few areas. It is encountered mainly in northern and eastern Mpumalanga, northern Kwa-Zulu Natal, and the border areas of the Limpopo and North West Provinces.

    Malaria is common in the lower-lying areas of Swaziland and can also be found throughout Mozambique and Zimbabwe, and much of Botswana. Northern Namibia is also a malaria area.

    Should you be visiting these areas malaria precautions are advised.

    Malaria transmission is at its highest during the warmer and wetter months of November through to April, while the risks of acquiring malaria are reduced from May through to October. Please consult your general practitioner on a suitable prophylactic.

  • I Require a Motorcycle With a Lower Seat - Can You Provide One?

    We can provide a lowered seat on most of the models in our stock. If necessary, we can supply a factory lowered version of the BMW F650GS as well as the R1200GS. Just let us know what your requirements are, and we will confirm whether we can assist you.

  • What You Need To Know When Reserving and Paying For Your Rental Bike?

    We require a 25% booking deposit in order to reserve a motorcycle for any rental. The remainder of the invoice for the rental is payable 30 days in advance of the booking.

  • Cancellation Policy?

    In the unfortunate event that you need to cancel your booking the following cancellation fees apply :  


    Cancellation more than 30 days in advance of rental – 25% of the total invoice

    • Cancellation more than 14 less than 30 days of rental – 50% of the total invoice
    • Cancellation more than 7 less than 14 days of rental  – 75% of the total invoice
    • Cancellation less than 7 days in advance of rental – 100% of the total invoice

Motorhome/Campervan FAQ

  • What kind of drivers license do I need?

    We require a valid international drivers license in English.

  • What credit card do you accept?

    We accept VISA and Mastercard. Diners Club and AMEX are not accepted.

  • Will the excess amount be held?

    If you opted for a CDW excess then this amount will be held on your account for the duration of the rental period. This is not applicable for CDW  Maxi.

  • Can we book a complete tour plan?

    Yes. We offer FIT complete trips. These trips can be pre-booked. The itinerary is complete with campsite pre-bookings and day-to-day guide. We know the best camps and routes for ensuring your trip is most memorable.

  • What ype of 220V sockets are in your campers?

    All models have European (Schuko) and South African sockets.

    These will work when hooked up to the 220V mains.

  • Can I leave my suitcase at your depot?

    If the return depot is the same as your departure depot you may do so. No problem.

  • What is the latest time I can return my camper?

    No later than 16:00 on the day of return.

  • What if I have a breakdown with a camper?

    Our fleet is very well maintained with strict maintenance procedures but an unlikely breakdown could happen. Our technical staff is always available in assisting you to get you back on the road as fast as possible. If this is not possible we will arrange for vehicle replacement anywhere you are.

  • Can I pick up a camper in Kasane, Maun, Durban etc?

    We can pre-arrange for pick-up or drop-off in any location close to an airport or bus station.

Let’s talk about your trip

For general enquiries please complete the contact form that appears to the right or further below.


Visit one of the below pages to get a quote for a specific service:

General Enquiry Form

General Enquiry Form - FAQ Page


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